Customer Solutions Engineer (SaaS implementation) - New York

Missions

• Collaborate with clients to manage and support the deployment of Deepki's SaaS solution, ensuring successful implementation of energy-saving projects and sustainable practices.
• Customize and configure Deepki features to meet individual client needs, including data-visualization widgets, user inputs, alerts thresholds, energy and CO2 pathways.
• Integrate the platform into clients' IT landscape, establishing interfaces with utilities data-suppliers and creating scripts for custom KPIs related to smart energy and CO2 analysis.
• Provide training and ongoing support to clients' users, ensuring their efficient use of the platform.
• Analyze client data, perform quality checks, and calculate KPIs for energy analysis and energy savings.
• Contribute to the development of advanced processes and automations to enhance data quality and efficiency.
• Collaborate with the product team to envision the future enhancements of the platform.
• Identify additional customer needs, manage customer roadmaps, and propose complementary offers.
• Foster knowledge sharing by producing relevant documentation and expertise notes.

Profile

• Bachelor's or Master's degree in Engineering or Business Management.
• Project management skills with a focus on quality and methodology.
• Excellent communication and teaching abilities, with fluency in English.
• Strong analytical skills and the ability to analyze data workflows.
• Basic skills in Python, R, or other coding languages.
• Team player with a keen sense of customer interaction.

Nice-to-Have

• Familiarity with agile development methods (Scrum, Sprint, etc.).
• Professional experience with Excel.
• Previous experience in utilities, energy efficiency, or building industries.
• Interest in sustainable development and ecological/environmental transition.

Process

HR interview + case study
1 hour interview with 2 CSE
1 hour interview with the VP Product & CSE (N+1) and the other CSE in the US team
Team meeting with the US team in person

Company Information

• Yearly salary: $115,000 - $130,000
• Employment type: Full-time
• Location: New York Office
• Remote status: Hybrid
• Department: Product
• Role: Customer Solutions Engineer
• Languages: English
• Founded: 2018
• Employees: Over 100
• Headquarters: Amsterdam, Netherlands
• Locations: Amsterdam, Berlin, Copenhagen, London, Madrid, Milan, New York, Paris, Seattle, Sydney, Singapore, Zurich
• Client base: 600+
• Users: 70,000+
• Countries served: 90+
• Connectors: 7,300+
• Company motto: "We say what we do & we do what we say!"
• Equal Opportunity Employer: Yes
• Benefits: 20 Days of Paid Vacation annually + 5 Sick Days + 10 Public Holidays
  Pension: 401(k) - Safe harbor plan - 3,5% employer contribution
  Medical, Dental & Vision Coverage (fully paid by Deepki)

About the Role

Deepki is a leading provider of SaaS solutions in the real estate industry, focused on driving energy savings and sustainability through innovative technology. As a Customer Solutions Engineer, you will play a crucial role in helping our clients achieve their energy-saving goals and contribute to a greener future.