Customer Solutions Engineer

Accountabilities

You will help customers and prospects successfully adopt and maximize the value of a developer-focused reliability platform.

You will combine technical expertise, communication skills, and customer empathy to solve real-world engineering challenges and support business growth.

Develop deep expertise in the platform and monitoring space to help customers address application reliability challenges.

Support prospective customers through technical evaluations, demonstrations, and proof-of-concept activities alongside sales and solutions teams.

Aid existing customers with technical questions, implementation guidance, and adoption strategies.

Build trusted relationships with engineering teams by understanding their environments, workflows, and business needs.

Create and improve technical documentation, enablement materials, and internal playbooks based on customer learnings.

Share customer feedback and insights with Product and Engineering teams to influence product improvements.

Use AI tools to accelerate customer-facing workflows, including researching customer environments, creating demo code, building proof-of-concept solutions, and drafting technical responses.

Requirements

The ideal candidate is a technically skilled and customer-oriented professional who enjoys solving problems, communicating with developers, and helping organizations adopt new technologies.

You should be comfortable operating independently in a remote environment while collaborating closely with cross-functional teams.

Professional experience in a technical, customer-facing, or customer-adjacent role such as software engineering with customer interaction, technical consulting, professional services, developer relations, or a similar field.

Strong technical skills with the ability to read, write, and debug code, particularly with JavaScript or Node.js.

Ability to understand complex technical environments and translate customer challenges into practical solutions.

Experience supporting technical evaluations, product demonstrations, implementations, or customer enablement initiatives.

Comfort using AI tools such as Claude Code, Codex, or similar technologies to improve productivity and customer outcomes.

Strong interest in working directly with customers, running demos, and explaining technical concepts clearly.

Excellent written and verbal communication skills in English.

Ability to work autonomously, manage priorities, and succeed in an async-first environment.

Located within the Eastern Time zone or within approximately one hour of it.

Benefits

Competitive compensation with a transparent 70% base salary and 30% commission structure.

On-target earnings (OTE) ranging from:$80,000-$124,000 for similar cost-of-market locations.

$107,000-$155,000 for US-based locations.

$134,000-$185,000 for Tier 1 US locations such as New York City or Boston.

Equity opportunities through stock options.

Fully remote work environment.

Flexible paid vacation policy.

Paid sick leave.

Up to 14 weeks of paid parental leave.

Annual company onsite events.

Opportunity to join a fast-growing international team with significant ownership and impact.

Transparent compensation philosophy and a flexible, inclusive work culture.