Customer Solutions Engineer

About the role

Provide expert technical guidance throughout the pre-selling process, analyzing customer requirements and developing tailored solutions based on our technical portfolio and roadmap for OBC, DC/DC converters, and inverter technologies.

Serve as the primary technical point of contact for assigned automotive OEM customer accounts, building strong long-term relationships and understanding their technical roadmaps, development, and production processes.

Support internal business units in acquisition activities by providing detailed technical specifications, performance data, and feasibility assessments aligned with their automotive development timelines.

Conduct system architecture assessments and provide recommendations for optimization of high-voltage power electronics solutions.

Develop comprehensive technical proposals and documentation that clearly communicate solution benefits, specifications, and implementation timelines to customer stakeholders.

Collaborate cross-functionally with engineering, product management, and sales teams to address customer technical concerns, resolve issues, and identify opportunities for solution enhancement.

Provide technical support to customer teams on product features, integration procedures, and best practices for high-voltage power electronics systems.

Monitor customer satisfaction and system performance metrics, identifying areas for continuous improvement and proactive technical support.

Responsibilities

• Provide expert technical guidance throughout the pre-selling process, analyzing customer requirements and developing tailored solutions based on our technical portfolio and roadmap for OBC, DC/DC converters, and inverter technologies.
• Serve as the primary technical point of contact for assigned automotive OEM customer accounts, building strong long-term relationships and understanding their technical roadmaps, development, and production processes.
• Support internal business units in acquisition activities by providing detailed technical specifications, performance data, and feasibility assessments aligned with their automotive development timelines.
• Conduct system architecture assessments and provide recommendations for optimization of high-voltage power electronics solutions.
• Develop comprehensive technical proposals and documentation that clearly communicate solution benefits, specifications, and implementation timelines to customer stakeholders.
• Collaborate cross-functionally with engineering, product management, and sales teams to address customer technical concerns, resolve issues, and identify opportunities for solution enhancement.
• Provide technical support to customer teams on product features, integration procedures, and best practices for high-voltage power electronics systems.
• Monitor customer satisfaction and system performance metrics, identifying areas for continuous improvement and proactive technical support.

Qualifications

• Bachelor's degree in Electrical Engineering, Power Electronics, or similar field
• 5+ years of customer-facing technical experience in the automotive or power electronics industry
• Strong automotive power electronics experience, including expertise in high-voltage power conversion systems, DC/DC converters, inverters, or on-board chargers
• Demonstrated experience with automotive manufacturing development cycles, processes, and production timelines
• Prominent ability to develop and communicate complex technical proposals, specifications, and documentation to diverse stakeholder audiences
• Strong problem-solving and troubleshooting skills with the ability to conduct system assessments and provide optimization recommendations
• Experience collaborating cross-functionally with engineering, product management, and sales teams in a technical capacity
• Knowledge of automotive industry standards, compliance requirements, and functional safety principles (e.g., ISO 26262)
• Excellent interpersonal and relationship-building skills with the ability to serve as a trusted technical advisor to customers

Additional Information

Equal Opportunity Employer, including disability / veterans

Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection.

We're investing in your success!