Customer Solutions Associate

About the role

We are seeking a Customer Solutions Associate to serve as a primary point of contact for customers, manage orders, resolve issues, and support an efficient end-to-end order-to-cash process.

Responsibilities

• Manage incoming customer calls and inquiries.
• Receive, process, and submit customer orders.
• Handle customer credit requests and account updates.
• Maintain customer information in CRM and other systems.
• Track orders and coordinate with transportation partners on escalations.
• Inform customers about new and existing products or programs.
• Identify and resolve order issues within established SLAs.
• Monitor open orders and ensure timely follow-up.
• Collaborate with customers and internal teams to resolve blocked orders.
• Optimize orders for transportation and logistical efficiency.
• Communicate with customers regarding out-of-stock and allocation issues.
• Coordinate with fulfillment, warehouse, and transportation teams to resolve delivery issues.
• Manage product returns, refusals, and related documentation.
• Review return requests and ensure compliance with applicable policies.
• Coordinate product destruction or donation when required.
• Review refusal orders for accuracy and identify opportunities to prevent future issues.

Requirements

• Bachelor’s degree strongly preferred.
• 2+ years of experience in customer service, order management, distribution, inventory management, transportation, or supply/demand planning preferred.
• Strong written and verbal communication skills.
• Excellent analytical and problem-solving abilities.
• Strong organizational and decision-making skills.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Experience with SAP and Salesforce or a similar CRM system.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently with minimal supervision.

Schedule

Full-Time | 6:00 AM - 2:30 PM