Customer Solution & Retention Agent

About the role

When a customer falls behind on their protection plan, you’ll be the person who reaches out to understand why and find a path forward. Every situation is different — your job is to listen, ask the right questions, and work with the customer to land on a solution that keeps them covered. There are no cold calls. Our dialer handles outreach, so you can focus entirely on the conversation.

Pay

Competitive base hourly pay

• Bonuses for every account you retain — your results directly drive your income

Requirements

• Strong communicator who is confident, approachable, and able to build trust quickly
• Experience in sales, retention, collections, or another phone-based role
• A drive to grow professionally — we promote from within and invest in the people who show up ready to earn it

Benefits

• Fully paid training — no prior experience with our systems required
• Ongoing coaching and real-time support from experienced team leads
• A clear advancement path: Senior Rep to Team Lead and beyond