Customer Solutions Agent Sr.

About the role

The Customer Solution representative handles escalated customer and regulatory inquiries, ensuring timely and high-quality resolutions. They communicate effectively with internal teams, customers, and regulatory agencies, providing updates and managing expectations.

Responsibilities

• Resolve complex customer issues by identifying root causes and recommending solutions
• Track all activities and communications in issue management systems
• Proactively foresee potential problems and collaborate across departments to prevent negative impacts
• Communicate clearly and professionally to ensure customer satisfaction and regulatory compliance
• Identify opportunities for process improvements and contribute to departmental enhancements

Qualifications

• 2-3 years of experience in banking product service or operations
• Knowledge of banking products and systems
• Excellent written and verbal communication skills
• Ability to manage multiple issues simultaneously and analyze problems effectively
• Strong interpersonal skills for working with management and difficult customers
• BA/BS degree or equivalent experience
• Experience in customer communication and issue resolution
• Demonstrates teamwork, attitude, and relationship-building skills