Customer Solution & Claims Specialist
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only when posting has real specific content. We have:
- About the role: we have a position summary and description. Could be "About the role". Use About the role
then
with the position summary and description. - Responsibilities: we have PRIMARY RESPONSIBILITIES list. Use
Responsibilities
then- each bullet.
- Requirements: we have EXPERIENCE AND EDUCATION REQUIREMENTS. Use
Requirements
then- .
- Skills: we have SKILLS list. Use
- items. The responsibilities are a long paragraph with many sentences separated by periods. We need to split into logical items. Let's extract each duty: - Analyze order exceptions and take action on identified ways to improve customer order patterns and minimize order touches. - Coordinates directly with customer carriers to secure ocean bookings and air freight shipments to ensure freight is scheduled and picked up to meet cutoff dates - Monitor and address account specific issues upon receipt of order; independently problem solve any occurring issues, while coordinating with customer and cross functional business partners to ensure blocked orders are processed accurately and within our service level agreement (SLA). - Facilitate and ensure account specific orders are shipped complete and on time to meet accounts requested delivery dates. Follow order through from entry to receipt at the accounts location. Identify carrier issues along the way and work with traffic team to solve. Notify customer and on carrier issues / delays along the way to keep all informed. - Monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence. - Advises Stakeholders of potential delays or inventory challenges that would impact current lead time expectations. - Review and align on General requirements within IMS Product Briefs. - Optimizes distribution costs by collaborating with cross-functional business partners such Physical Logistics, Demand and Supply Planning (DSP), Transportation and Supply Chain Analytics. - Ensure warehouse time slots are filled to ensure workload. Collaborate with Order Fulfillment team on any out of stock / allocation issues, especially for displays, new item launches, customer promotions and own customer communication on mitigation if required in order to ensure fulfillment - Responsible for generating / compiling all export documentation – Certificate of Origin, Health Certificates, Chamber of Commerce, USDA, Certificate of Free Sale, Seaway BOL, Batch Mark List , Shipper’s Letter of Intent/Instructions, etc. Provides 360° visibility on status of orders to customers and internal teams. Additionally, applies appropriate root cause reason codes following global Reason Code Methodology. - Capture, create and register all return requests accurately as the principal customer contact while analyzing reasons for refusals. - Assess and determine compliance of Return Requests according to Market Return Policy Conditions. Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds. - Propose mitigation actions with customers to reduce / eliminate in the future. - Prioritize “drive waiting” inquiries to reduce carrier/driver wait times at customer location. We'll make each as
- . Now Requirements: from EXPERIENCE AND EDUCATION REQUIREMENTS: - At least 1 year of experience in Supply Chain is required (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.). - Bachelor’s Degree is strongly preferred but not required. - Proficiency in SAP, BW and Business Objects preferred. - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook). - Intermediate Level Excel skills, including experience working with large data-sets and familiarity with creating & using v-lookups and pivot tables. We'll list each as
- . Skills: list: - Strong business acumen with a sense of urgency. - Excellent written and verbal communication skills. - Excellent analytical aptitude with a proven ability to analyze/interpret data. - Well-organized, methodical thinker with excellent decision-making skills. - Strong and creative problem-solving skills. - Ability to work in a fast paced environment and handle multiple priorities. - Ability to work independently with minimal supervision. - Working knowledge of export business. We'll list each as
- .
Pay: Salary: $48,811.50 to $74,665.00 per year Bonus Eligibility: Yes The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range. Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position.
We can combine into
. Benefits: we already mentioned benefits in pay paragraph; but we could separate Benefits section with details: performance-based incentives, 401k with company match, healthcare coverage, broad range of other benefits. We'll keep Benefits section separate. Schedule: remote/hybrid and location preference. Thus final HTML:
About the role
[intro paragraph + position summary]
Responsibilities
- ...
Requirements
- ...
Skills
- ...
Benefits
...
Pay
...
Schedule
...
Make sure no extra whitespace? It's fine. Now craft the intro paragraph: "At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers." Then position summary: "POSITION SUMMARY: The Specialist, Customer Solutions serves as the primary point of contact for the customer and sales force throughout the customer order management process. The bulk of consumers for this position are international markets in which Nestlé Health Sciences is operating and will have a large export focus. When fulfilling order management duties, this role is responsible for efficiently and effectively managing the end-to-end Order to Cash process flow, from intake of customer sales orders through receipt of goods to ensure orders are received in full and on time. This role is expected to go above and beyond for our customers, sales force and internal cross functional business partners with
Skills
then- .
- Pay: we have Salary range and Bonus eligibility. Use
Pay
thenwith salary range and bonus eligibility. - Benefits: we have mention of benefits: "Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits." Also mention "Learn more at ..." but that's a link; we can include as part of benefits. Use
Benefits
then. - Schedule: we have "This position will be either a remote or hybrid role based on the selected candidate’s geographic location. Strong preference will be given to applicants who live within a commutable distance within Bridgewater, New Jersey." That's about work arrangement, could be Schedule? Actually schedule is about remote/hybrid. Could be considered Schedule. Use
Schedule
then. We must not repeat job title as heading. No Job ID/requisition numbers as headings. We can include minor metadata in a short
or drop it. The posting includes "Job Requisition: 420525 #Salaried". We can drop or put in a short p maybe at end but better to drop as per instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." We can drop it. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip out the long EEO statement, California Fair Chance Act, veteran statement, disability statement, equal employment opportunity, accommodations contact, visa sponsorship, privacy link, etc. Also remove "Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits" maybe keep as part of benefits? It's a link but could be considered boilerplate? It's a benefits link; maybe keep as part of benefits but it's not essential. Safer to keep benefit description but drop the link. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The benefits link is not exactly those but could be considered navigation? It's a link to learn more; maybe we can keep it as part of benefits but it's not required. I'd keep benefit description without the URL. Also remove "Prior to the next step in the recruiting process..." etc. That's application instructions/accommodations. Remove. Also remove "This position is not eligible for Visa Sponsorship." That's maybe not boilerplate but could be considered metadata; we could drop. We need to preserve all substantive information: position summary, responsibilities, requirements, skills, pay, benefits, schedule (remote/hybrid). Also mention "Strong preference will be given to applicants who live within a commutable distance within Bridgewater, New Jersey." That's schedule/location. Now craft HTML. Structure:
About the role
... (position summary and description). We'll combine the position summary paragraph and maybe the first paragraph about Nestlé Health Science? The "About the role" could include the position summary and maybe the company overview? The instruction: use About the role for section headings. The position summary is substantive. We'll include the position summary and maybe the first paragraph about Nestlé Health Science? That is more about company; but could be considered "About the role"? Might be okay. However we could also not include company overview; but it's substantive. The instruction: "Preserve ALL substantive information". So we should keep the company overview paragraph at start. It's about Nestlé Health Science. It could be placed under About the role or maybe a separate section like "About the company". But only allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No "About the company". So we put it under About the role. Thus About the role paragraph will include the introductory paragraph about Nestlé Health Science, then the POSITION SUMMARY paragraph. Now Responsibilities: list each bullet from PRIMARY RESPONSIBILITIES. Need to break into separate