Customer Claims Specialist

About the role

The Customer Claims Specialist assists the Customer Service Team with the processing of claims using good judgement, video, and information from the locations to resolve claims in a timely and cost-effective manner. Additionally, the CCS will be fully trained in all facets of unlimited customer support / call queue and will float between the roles depending on where they are needed the most.

Responsibilities

• Claims Processing & Resolution
• Unlimited Customer Support / Call Queue
• Customer Feedback / Complaint Resolution
• Ensure a Positive Customer Experience
• SUPPORT THE CUSTOMER SERVICE DEPARTMENT
• Additional administrative responsibilities

Requirements

• Minimum of 2 years of experience in claims processing/customer service
• Proficient use of Microsoft Office products (particularly Excel)
• Outstanding communication skills
• Strong desire to give exemplary service to Crew’s external customer

Qualifications

• High school diploma or equivalent

Skills

• Good judgment
• Video analysis
• Information gathering
• Microsoft Office proficiency (especially Excel)

Benefits

• Paid Time Off + 6 paid holidays each year
• Free carwashes, naturally
• Group health, dental, and vision
• 401K with company match
• Daily pay options available at no cost to you
• Tuition reimbursement

Pay

• Competitive compensation

Schedule

• Daily pay options available at no cost to you