Customer Solution Ambassador (Part-Time)

About the Role

This part-time position will work the following schedule: Monday – 9:00am to 3:00pm, Friday – 9:00am to 3:00pm, and Saturday – 7:00am to 4:00pm. The goal of the Customer Solution Ambassador is to solve customer requests and improve customer experience by providing an exceptional experience on every customer contact.

Responsibilities

• Act as a communication superstar
• Think outside the box to solve problems
• Provide customers with a personalized experience
• Work in a team-based environment
• Speak up when opportunities for improvement exist

Qualifications

• At least one year of customer service experience is required
• Bilingual in Spanish is highly preferred
• Call center experience is a plus
• Strong computer skills are required
• Banking experience is highly preferred
• Ability to work Saturday and evening hours

Schedule

Monday – 9:00am to 3:00pm, Friday – 9:00am to 3:00pm, and Saturday – 7:00am to 4:00pm. Call center hours are Monday - Friday 7:00am - 6:00pm and Saturday 7:00am - 4:00pm.

Note: FirstBank does not accept unsolicited resumes from agencies and staffing firms. Only individual applicants will be considered.