Customer Solution Ambassador

About the role

The Customer Solution Ambassador resolves customer requests and enhances the customer experience by delivering an exceptional interaction on every contact. The ideal candidate is passionate about customer service, enjoys helping others, has strong communication skills, and aims to provide first-contact resolution.

Responsibilities

• Serve as a communication superstar with exceptional verbal and written skills
• Think creatively to solve customer issues
• Demonstrate strong problem-solving abilities
• Thrive in a fast-paced support environment
• Identify and speak up about opportunities for improvement
• Deliver a personalized experience to each customer
• Collaborate effectively in a team-based setting

Requirements

• At least one year of customer service experience (required)
• Bilingual in Spanish (highly preferred)
• Call center experience (a plus)
• Strong computer skills (required)
• Banking experience (highly preferred)

Schedule

Call Center hours are Monday - Friday 7:00 AM - 6:00 PM and Saturday 7:00 AM - 4:00 PM.