Customer Software Implementations Associate

About the role

We’re looking for an experienced software implementations associate to lead customers through the implementation and launch of the Fresho software platform. This is a hands-on software implementation role where you’ll own the customer journey from post-sale handover through go-live and early adoption - learning how each business works, shaping their rollout, coordinating data and setup, training their internal teams, solving problems and keeping the launch moving. You’ll work closely with fresh food wholesalers and distributors across meat, seafood, fruit & veg and more. These are practical, fast-moving businesses, often with long-established ways of working, so great implementation is as much about people and relationships as it is about software. With customers adopting different combinations of Fresho modules, integrations and workflows, there’s plenty of variety in what you’ll get to work on. You’ll be there for the moment Fresho goes from being software a customer has bought to something that genuinely changes how their business runs. While you’ll work with data and problem-solve regularly, your core focus will be on supplier-facing onboarding - it’s not a business analyst or back-office role. Launch technology into businesses that's not just