Associate Software Support

About the role

The Associate Software Support role provides first-level client support for DMA’s proprietary software solutions. This entry-level position assists with issue triage, documentation, and minor enhancements to existing applications. The Associate collaborates with internal teams to ensure timely resolution of client issues and contributes to the continuous improvement of support processes and documentation.

Responsibilities

• Provide first-level client support for assigned software applications.
• Communicate with clients to provide clear written instructions and document issues using JIRA.
• Diagnose and triage software issues; identify and document root causes.
• Assist in maintaining and enhancing existing software solutions.
• Contribute to the development and documentation of potential solutions.
• Support the preparation of functional and technical documentation.
• Participate in code reviews, sprint planning, and release coordination sessions.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field; equivalent experience may be considered.
• Familiarity with professional programming concepts; no prior experience required.
• Exposure to HTML, JavaScript, ASP.Net, C#, MVC, SQL, and relational databases.
• Understanding of the software development life cycle and agile methodologies.
• Strong written and verbal communication skills.
• Basic troubleshooting and organizational skills; ability to manage multiple tasks.

Benefits

• Employee‑owned company with an ESOP; eligibility begins on day one of employment (ESOP contribution targeted at 6% of annual compensation).
• Company‑paid parental leave.
• Generous time‑off package.
• Multiple benefit plans; eligibility begins on day one of employment.
• Culture focused on work/life balance and overall employee wellness.

Schedule

Work Schedule: Regular, 40 hours/week.

Work Environment & Physical Requirements

• Travel: Less than 10%.
• Physical Activity: Prolonged periods of sitting and computer use.
• Ability to hear, understand, and distinguish speech and sounds.
• Ability to lift up to 30 pounds.
• Frequent repetitive motions with hands.