Customer Site Service Manager

Location: Wayne, MI

About the role

At Surventis, we go beyond the surface—in everything we do. We put customers at the center, think one step ahead, and develop solutions that create real value and lasting partnerships. We inspire each other to think further, take ownership of our work, and constantly push to elevate what's possible.

The Customer Site Service Manager (CSSM) will provide on-site expertise of product performance including color management, defect identification, and corrective action if necessary. This role supports the efforts of a Surventis sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution. The position assures product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.

The incumbent will demonstrate technical and professional expertise to enhance Surventis reputation with the customer and integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.

Responsibilities

• Support the daily operation of Surventis products in Customer Automotive Assembly Plants by providing on-site technical and application knowledge.
• Provide on-site technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.
• Assure product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
• Respond to customer requirements, enforce product quality/performance specification, and support new product/application development.
• Support the efforts of a Surventis sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
• Manage existing relationships and develop new ones.
• Identify improvement opportunities, develop and execute action plans to achieve them in a cost-effective and timely manner, and manage future plant production and product launches.
• Lead and coach a team, identify development opportunities, and execute development plans.

Requirements

• Bachelor’s Degree or High School Diploma (or GED) plus equivalent experience.
• 6+ years of Automotive Coatings Industry experience preferred.
• Extensive background in paint applications and manufacturing.
• Superior communication abilities to influence all levels of the customer organization, implement action plans, and develop and achieve customer metrics.
• Strong entrepreneurial drive and business acumen.
• Strong leadership ability and priority management skills.
• Currently authorized to work in the United States on a full-time basis.

Pay

The competitive pay range for this role is $113,680–$128,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.