Customer Site Manager

Key Deliverables

• Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
• Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.
• Communicate directly with Customer management team regarding dock issues, shipment expectations or parts services issues/concerns.
• Coach, motivate, and empower team members and co-workers to perform to the best of their abilities and continuously develop in their assigned tasks and duties ensuring procedures and policies are being followed.
• Document interactions in a timely manner.
• Have regular one-on-one conversations with each direct report, discussing overall performance as well as team members goals.
• Provide training and support as needed to ensure continued growth.
• Aid in hiring, onboarding, training, and development of team members, ensuring they have the tools and resources needed to be successful.
• Assist with managing carrier providers to ensure they meet expectations by picking up and delivering freight on time and error free according to customer specifications.
• Lead and manage continuous improvement projects.
• Generate daily customer reports.
• Communicate with transportation companies.
• Ensure effective and safe use of all warehouse equipment with training, manuals, and proper safety measures.
• Maintain documentation and keep accurate records of warehouse activities.
• Maintain awareness and knowledge of the condition and location of vehicles.
• Audit and report inventory while recommending which items to order and restock.
• Set warehouse and team goals with executive management and other team leads.
• Monitor workplace performance and lead training initiatives to improve individual and team effectiveness.
• Keep up to date on the latest federal and state safety regulations.
• Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.

Competencies

• Strong written, verbal, and listening communication skills.
• Team and leadership focused.
• Strong problem-solving skills.
• Excellent time management skills with an ability to prioritize tasks, set goals, and delegate as needed.
• Hightly organized with a focus on details.

Position Type / Expected Hours of Work

• This is a full-time position; hours of work are typically Monday through Friday between the hours of 6:00am to 4:00pm, averaging 45 hours per week, with an occasional night or Saturday based on the needs of the business.
• Evenings, overnights, and weekends are required based on location and needs of business.

Background and Experience

• Proven success in warehouse management.
• Ability to operate a forklift effectively.
• Strong knowledge of all Microsoft Office programs.

Work Environment

• This job operates in a warehouse environment with unforgiving surfaces as well as hot and cold climates with a variety of noises and odors.
• Prolonged periods of standing and sitting with regular use of standard office equipment such as computers, copier, phone, filing cabinets and fax machine.

Physical Demands

• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
• While performing the duties of this job, the team member is regularly required to stand and/or sit for long periods of time and lift up to 50 pounds.

Other Duties

• This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job.
• Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice.