Customer Services Team Lead

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Shift Type All Select How Often (in Days) To Receive An Alert Select how often (in days) to receive an alert: APPLY NOW » Customer Services Team Lead Location: Northbrook, IL, US, 60062 Job Description Stepan Company is hiring a Customer Services Team Lead to join our team at our Northbrook, IL headquarters location. Responsibilities Include Service and Financial Management and Leadership: Provide leadership for the daily operations of team members to meet the needs of the customer while supporting department and company service and financial goals and objectives.Customer Service Strategy and Process Utilization, Analytics and Metrics: Develop and implement processes, analysis, and measurements to support future growth of the company, capture the customer experience, improve service and reduce cost to serve.Customer Service Processes and Procedures: Develop, maintain, and communicate processes and procedures to ensure the timely and efficient delivery of products and information to customers.Technology: Drive implementation of IT systems to support company operations, improve efficiencies, and meet customer expectations. Qualifications 3+ years applicable experience required, 6+ years preferredChemical Industry experience preferredAPICS Certification required Education Bacehlor's degree required Pay Range: $77,300 - $115,460 The salary range for this position is determined by considering a variety of factors such as skills, experience, qualifications, and the location of the position. At Stepan Company Our Comprehensive Benefits Package Includes Discretionary BonusMedical, Dental, and Vision Insurance401K with MatchProfit SharingPaid Time Off (PTO)Short-Term and Long-Term Disability (STD / LTD)Dependent Care Flexible Spending Account (FSA)Health Savings Account (HSA)Paid Parental LeaveAdoption AssistanceReactions – Recognition ProgramEmployee Assistance Program (EAP) Work Authorization: Applicants must be legally authorized to work in the United States at the time of hire. Employment visa sponsorship is not available for this position. Established in 1932, Stepan Company is a major manufacturer of basic and intermediate chemicals including surfactants, polymers, as well as specialty ingredients that go into consumer, household, and institutional products such as laundry detergents, shampoos, and surface cleaners. Stepan Company currently has 19 global manufacturing locations and over 2,400 employees. We have a strong record of growth. Our growth allows us to provide meaningful career opportunities and stability to our team members. We have big goals at Stepan and know every team member will be crucial to achieving our objectives. Regardless of function, we are looking for team members who bring with them a growth mindset, an entrepreneurial spirit, and the ability to thrive in an evolving environment. We celebrate diversity at Stepan and are committed to creating a diverse, inclusive environment. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other status protected by applicable law. Stepan is a global specialty and intermediate chemical manufacturer that has been serving a broad range of industries for over 90 years. Today, Stepan is a $2.7 billion revenue company. Our continued success is driven by the passion and commitment of our 2,500+ employees around the world. Why Work At Stepan? Stable & GrowingCollaborative EnvironmentMake a Difference & Be RecognizedCommitted to Safety & SustainabilityValue Driven Culture Not Ready To Apply? Join our network and we'll keep you informed about upcoming events and opportunities that match your interests. 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