Customer Service Team Lead

At Orion180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry. Orion180 is proud to call three vibrant cities home: Melbourne, Florida (headquarters); Irving, Texas; and Draper, Utah.

About The Role

The role is an on-site position within a fast-paced, collaborative team culture where contributions make a real impact.

Responsibilities

While specific duties will vary, the employee will:

• Work their regularly assigned on-site schedule, with occasional extended hours based on company, departmental, or project needs
• Perform general office duties including sitting, standing, and walking (including stairs)
• Communicate openly through talking, listening, reading, and writing
• Lift light objects (under 25 lbs)
• Use standard office equipment such as computers, printers, and phones
• Occasionally bend, twist, or squat to access files or office supplies

Requirements

• Willingness and ability to work on-site in one of our office locations (Melbourne, FL; Irving, TX; or Draper, UT)
• Ability to work extended hours when needed
• Capability to perform physical tasks such as sitting, standing, walking, lifting light objects, and using office equipment

Benefits

• Competitive base pay and performance bonuses
• Medical, dental, and vision insurance
• 401k retirement plan
• Paid holidays and PTO
• Mentorship and professional development opportunities
• Career growth tracks