Customer Service Team Lead
General Description
The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Representative will maintain accounts and conduct day-to-day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value-added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.
Work Experience Requirements
- 5 plus years related experience and/or training
- or Bachelor's degree (B. A.) from a four-year college or university
- or equivalent combination of education and experience
- Must be able to successfully function in a fast-paced, high-volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
- Knowledge of industrial hose and gasket industry preferred
Position Requirements
- Sell industrial hose and gasket products and maintain customer accounts
- Take orders on the phone and over the internet
- Enter orders and product quotes into the computer system
- Emphasize salable features, quote prices, and credit terms and prepare sales orders for orders obtained
- Estimate delivery dates based on knowledge of production and delivery schedules and inventory
- Prepare reports of business transactions in company database
- Works with account managers to keep account activities up to date
- Investigate and resolve customer problems with deliveries
Education Requirements
- High school diploma or equivalent
Equal Opportunity Employer
including disability and protected veteran status.
Contact Information
If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation.
Additional Information
This employer uses E-Verify. Please click here for additional information.