Customer Services Representative - District 6

Assignment location: 6831 Cypresswood Dr., Spring, TX 77379

Responsibilities

• Answer phone calls, take messages, and provide information to the public as needed.
• Send and receive emails.
• Open and distribute mail.
• Data entry and management.
• Maintain office supply inventory and orders.
• Manage cash handling and prepare and process deposits in compliance with County Auditor accounting procedures.
• Perform other duties and assignments as required and/or necessary.

Requirements

• High School Diploma or equivalency.
• A minimum of one (1) year of paid work experience in an office environment performing clerical duties.
• Pass pre-employment HCSO Clerical Skills Test with a minimum overall score of 75% and score a typing speed of 35 W.P.M with 85% accuracy.

Skills

• Excellent communication skills (written and oral).
• Customer service and excellent interpersonal skills.
• Use of SUPERION/RMS, JWEB, Microsoft Office Applications, and other applicable computer systems (Superion/RMS/JWEB for Internal Applicants Only).
• Work effectively in a team environment as well as independently.
• Communicate with and interact with the public.
• Adhere to duty hours with an excellent attendance record.

Preferences

• STARS Timekeeper Experience.
• Bilingual in Spanish.
• Knowledge of standard office software programs.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines. This role is sedentary; however, the ability to lift and carry up to 10 pounds is necessary to lift files and/or boxes of files, documents, etc.

Schedule

This is a grant-funded position. Days and hours of work are typically Monday through Friday, 8:00 am to 5:00 pm. Hours may vary based on the business needs of the department.