Customer Services Relations Assistant NF-01.

Duties

• Performs customer service relations work that contributes toward the well-being of guests and the protection and safety of other employees and government property.
• Checks membership cards of persons desiring entrance to the facility.
• Uses tact and diplomacy to deny entrance to unauthorized personnel and to those whose dress or manner does not meet prescribed standards.
• Ensures that patrons comply with applicable rules and standards.
• Maintains prescribed area in a clean and orderly manner.
• Ensures compliance with fire, safety, and security standards.
• Familiarizes self with calendar of events in order to inform patrons of scheduled activities.
• Provides security at designated areas by patrolling the premises to prevent unauthorized access.
• Performs routine security checks to ensure buildings, gates and equipment are properly locked or secured.

Qualifications

• Resumes must be two pages (or less).
• Must possess excellent customer services relations skills in order to communicate tactfully in attending to the needs of guests and enforce the various policies, requirements and rules of the facility for which employed.
• Be able to operate and use the various safety and other electronic and automated equipment involved in providing to the well-being of guests and the protection and safety of employees and government property.
• A Minimum Qualified Candidate Must Possess The Following MINIMUM QUALIFICATION CRITERIA: Knowledge and experience as outlined under the minimum qualification criteria above.

Additional Information

• The Area of consideration for this vacancy announcement is Local, Island of Oahu (Military Spouse Preference (MSP) and Involuntary Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)
• Manual Application Option: If you are unable to apply online, you can complete a paper application.
• To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
• Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 3:00 p.m. HST on 07/15/2026 to ensure timely processing.