Customer Services Operative (PT)

About the role

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Customer Services Operative at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard
• Absessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed

Qualifications and Experience Required

• Some experience in a customer service focussed role within a similar industry is desirable
• IT and Microsoft Office proficient

About You

You will identify and align with our company values: We keep our promises. We empower people to be accountable for their actions and performance. We help people with empathy, courtesy, dignity and kindness. We show respect and are trusted by our colleagues, suppliers and customers. We believe in teamwork and are passionate about our work. We encourage innovation and the development of technology. We embrace change and seek to achieve excellence. We deliver cost effective, efficient and safe healthcare solutions.

What We Offer

• 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
• Continued professional development, training and learning support and opportunities for career progression
• Pension scheme
• Healthcare scheme
• Life assurance
• Cycle to work scheme
• Employee Assistance Programme
• Access to Perkbox discount platform
• Free uniform
• Free DBS check

Benefits

• Equal Opportunities Employer

Schedule

Hours: 20 hours per week (Working hours Monday-Friday 10am-2pm plus every fourth Saturday 8am-1pm)

Pay

Salary: £13,284.00 per annum