Customer Services Executive

About the role

Be the voice of our customers and play a key role in keeping our orders moving. Reporting to the Customer Services Team Leader, you’ll provide a high standard of customer service while supporting the smooth and accurate administration of our UK and export sales orders. You’ll be a key point of contact for customers, handling enquiries, providing updates, supporting key accounts, and ensuring orders progress efficiently from receipt through to despatch.

Responsibilities

• Process sales orders and respond to customer enquiries
• Provide information on orders, pricing, and availability
• Arrange despatch and prepare export documentation
• Support key accounts and manage customer complaints
• Work with colleagues across the business and external partners to resolve issues and keep orders moving
• Maintain accurate customer records and sales, shipping, and customs documentation
• Use internal and external systems to support the order process
• Provide general administrative support to the Customer Services team as required

Requirements

• Previous experience in a customer service or similar customer-facing role
• Confident verbal and written communication skills
• Highly organised, detail-focused, and comfortable managing a varied workload while working to deadlines
• Enjoy solving problems, building positive relationships, and getting things right first time
• Good IT skills, including Microsoft Office and CRM systems
• Experience with ERP systems, export customers, or export documentation would be advantageous
• Customer-focused, proactive, and resilient with a genuine commitment to delivering an excellent customer experience
• Right to Work in the UK (visa sponsorship is not available for this role)