Customer Service Worker-Usher/Powered Cart Operator (Continuous)

Major Duties

Under general supervision, the Customer Service Worker-Usher/Powered Cart Operator provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall and operates powered carts for audience transportation between campus parking lots and the theater.

• Interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures
• Works across various customer service teams including, but not limited to, Audience Services, Artists Entrance, and/or Production Hospitality.
• Performs audience services duties including scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating; assisting with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre; basic crowd control.
• Maintains security cameras and watches for approaching artists, staff, and crew to be let in through the Artists Entrance; keeps track of vehicles parked in the Loading Dock.
• Ensures that all backstage guests are properly credentialed and accounted for and assists with guest management during backstage meet-and-greet events.
• Performs other duties as assigned.

Qualifications

• Experience as The Soraya Usher for at least one (1) semester preferred.
• Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention ProcedureS) certifications also preferred.
• Catering or food service experience is a plus.

LICENSE

CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE.

Pay, Benefits, & Work Schedule

Classification: Helper/Aid / 0101 / 0
HIRING RANGE: $16.90 - $17.50 per hour, dependent upon qualifications and experience.
The salary range for this classification is: $16.90 - $25 per hour.
HOURS: Intermittent, on-call; hours and schedule vary.
This is a Temporary position; end date to be determined.

General Information

• Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2026 or until an adequate amount of applications have been received.
• To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers.
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is set forth in the Interim CSU Nondiscrimination Policy .