Customer Service Worker-Usher/Backstage (Continuous)

Major Duties

Under general supervision, the Customer Service Worker-Usher/Backstage provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya, including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures.

Refers matters as required to team supervisor and works across various customer service teams, including Audience Services, Artists Entrance, and/or Production Hospitality.

• Performs customer service duties including scanning or tearing of tickets and distributing programs, and assists patrons with finding their seats and late seating.
• Affords assistance with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre.
• Performs other duties as assigned.

Qualifications

• Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred.
• Catering or food service experience is a plus.

Knowledge, Skills, & Abilities

• Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus.
• Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others.
• Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times.
• Ability to work in a fast-paced environment both independently as well as part of a team, under the pressure of time deadlines.

Pay, Benefits, & Work Schedule

• Classification: Helper/Aid / 0101 / 0
• The anticipated HIRING RATE is : $16.90 per hour.
• The salary range for this classification is: $16.90 - $25.00 per hour.
• HOURS: Intermittent, on-call; hours and schedule vary.
• This is a Temporary position; end date to be determined.

General Information

• Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2026 or until an adequate amount of applications have been received.
• This position is a sensitive position as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers

Equal Employment Opportunity

• CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status.