Customer Service Warranty Technician

Responsibilities

• Quality Assurance: Ensures quality completion of homes by performing quality assurance (QA) inspections prior to the completion of homes.
• Schedules and monitors QA inspections in accordance with Project Manager schedules.
• New Home Orientations: Conducts New Home Orientations with the customer in conjunction with the Project Manager.
• Thoroughly explains the use and care of all features of the new home, specific warranty coverage and how to initiate a Service Request.
• Explains warranty time periods, coverages, and procedures to the customer and documents any remaining defects.
• Sales Turnover to Inventory Homes: Facilitates all repairs necessary for model and inventory homes to remain in new condition.
• Inspects all inventory homes after sales turnover has been completed.
• Generates lists for the Project Manager/Senior Project Manager to complete any concerns or issues.
• Service Request Management: Addresses customer warranty requests, manages subcontractors, and follows up with customers at regular intervals during the warranty period.
• Warranty On-Call: Participates in the rotation of on-call warranty service to respond immediately to after-hours emergency requests.

Qualifications

• HS diploma, GED, or equivalent experience required.
• Prior customer service and construction field experience strongly preferred.

Skills

• Proficient in Microsoft Office programs including Word, Outlook, and Excel.
• Ability to organize, plan, prioritize and manage multiple tasks in a fast-paced environment.
• Ability to work with suppliers, trades, customers, and internal team members to discuss and document requirements/changes, address concerns and provide timely project status.
• Ability to creatively solve problems and work under time constraints with minimal supervision.

Benefits

• Competitive base salary between $60,500 and $68,000 per year.
• Quarterly bonus opportunities.
• Generous health care coverage including medical, dental and vision benefits for team members and dependents.
• Flexible spending accounts.
• Life and disability insurance.
• 401(k) plan with company match.
• A team member home purchase discount.
• Accrued paid time off beginning at 3 weeks annually.
• 16 hours of volunteer time off.
• Education reimbursement and career development opportunities.