Customer Service/Warehouse Associate (Louisville, Kentucky, United States, 40213)
Mohawk Industries · Louisville, KY · 3 wk ago
ManagementFull-time
About the role
As a Customer Service/Warehouse Associate at Dal-Tile, you will provide a variety of support services, including servicing walk-in customers, completing sales transactions, and performing warehouse duties such as receiving, loading/unloading material, pulling/assembling customer orders, and conducting inventory checks.Responsibilities
- Waiting on customers and assisting with order requirements
- Answering customer inquiries and providing samples
- Completing sales transactions and accepting payments
- Addressing and resolving customer complaints (returns and order errors)
- Processing payments and receipts, reconciling DSRs and cash box, preparing bank deposits, balancing petty cash box, and creating vendor orders
- Entering customer orders, creating plant/RDC orders, and completing stock replenishment orders
- Producing daily sales reports
- Pulling/assembling customer orders, checking outbound orders for accuracy/completeness, conducting inventory stock checks, restocking and labeling vendor product, maintaining displays, moving, storing, and replenishing material, and conducting daily cycle counts
- Operating forklift equipment
- Maintaining a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance
- Maintaining a safe working environment by obeying all safety rules as outlined in the Safety Program and reporting all accidents, unsafe conditions, and acts to Management
Requirements
- High school diploma or equivalent experience
- 3+ years of customer service experience
- 3+ years of warehouse experience
- Organization, math, time management, computer skills, detail orientation, and customer service competencies
- Safety consciousness
Qualifications
- Ability to lift up to 15-30 lbs, and at certain times, safely lift up to 70 lbs.
- Close vision, peripheral vision, and the ability to adjust focus
Skills
- Customer service
- Warehouse operations
- Inventory management
- Order processing
- Forklift operation
Benefits
- Competitive salary
- Comprehensive benefits package
- Career opportunities
- Environment of creativity and growth
- Company match on 401k
- Employee purchase discount
- Tuition reimbursement