Customer Service/Warehouse Associate - CT (Tempe, Arizona, United States, 85281)

Primary Objective

The Customer Service/Warehouse Associate will provide a variety of support, including servicing walk-in customers, completing sales transactions, and handling material handling duties such as receiving, loading/unloading material, pulling/assembling customers’ orders, and conducting inventory checks.

Primary Function And Scope

• Waiting on customers and assisting with order requirements.
• Providing samples and direction/selection assistance.
• Completing sales transactions and accepting payments.
• Addressing and resolving customer complaints (returns and order errors).
• Processing payments and receipts, reconciling DSR’s and cash box, preparing bank deposits, balancing petty cash box, and creating vendor orders.
• Entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Producing daily sales reports.
• Pulling/assembling customer orders, checking outbound orders for accuracy/completeness, conducting inventory stock checks, restocking and labeling vendor product, maintaining displays, moving, storing, and replenishing material, and conducting daily cycle counts.
• Receiving duties such as receiving and unloading inbound material, processing inbound shipments, processing stock material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operating crane forklift equipment.
• Maintaining a clean and organized facility by sweeping, trash, restroom cleaning, and general office maintenance.
• Maintaining a safe working environment by obeying all safety rules as outlined in the Safety Program and reporting all accidents, unsafe conditions, and acts to Management.

Experience And Knowledge Required

• High School diploma or equivalent experience.
• 1+ years of customer service experience and warehouse experience.
• Craneforklift Experience is a plus.

Competencies

• Organization.
• Math.
• Time management.
• Computer skills.
• Detail-oriented.
• Customer service.
• Safety-conscious.

Other Pertinent Job Information

• Regularly required to stand, use hands, and reach with hands and arms.
• Required to walk, stoop, kneel, crouch or crawl.
• May sit, climb, balance, talk, or hear.
• Must have the ability to regularly lift up to 15-30 lbs., and at certain times, safely lift up to 70 lbs.
• Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities.

Company Information

• Competitive salary and a comprehensive benefits package.
• Career opportunities.
• An environment of creativity and growth.
• Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Additional Information

• Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
• Active military, transitioning service members and veterans are strongly encouraged to apply.
• Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran.