Customer Service/Warehouse Associate

About the role

Join Dal-Tile, the largest manufacturer of tile and natural stone in the United States and a subsidiary of Mohawk Industries. This position combines customer service and warehouse duties in a Sales Service Center, supporting walk-in customers, sales transactions, and material handling tasks. Daily use of forklift equipment may be required.

Responsibilities

• Provide customer service: assist walk-in customers, determine order requirements, answer inquiries, provide samples, offer selection assistance, complete sales transactions, and accept payments.
• Resolve customer complaints, including returns and order errors.
• Perform office administration: process payments and receipts, reconcile DSRs and cash box, prepare bank deposits, balance petty cash, prepare performance reports, update customer master files, and create vendor orders.
• Manage product orders: enter customer orders, create plant/RDC orders, and complete stock replenishment orders.
• Prepare sales slips and produce daily sales reports.
• Handle warehouse duties: pull and assemble customer orders, verify outbound order accuracy, conduct inventory stock checks, restock and label vendor products, maintain displays, move/store/replenish materials, and perform daily cycle counts.
• Perform receiving duties: unload inbound material, process shipments, stock material, handle customer returns, and report damaged shipments for freight claims.
• Operate forklift equipment.
• Maintain a clean and organized facility: sweep, remove trash, clean, and perform general office maintenance.
• Ensure a safe working environment by following safety rules and reporting accidents, unsafe conditions, or acts to management.
• Perform other related duties as required.

Requirements

• High school diploma or equivalent experience.
• 3+ years of customer service and warehouse experience.

Skills

• Organization
• Math
• Time management
• Computer skills
• Detail-oriented
• Customer service
• Safety-conscious

Physical Demands

While performing the duties of this job, the employee is regularly required to:

• Stand, use hands, and reach with hands and arms.
• Walk, stoop, kneel, crouch, or crawl.
• Sit, climb, balance, talk, or hear.
• Lift 15-30 lbs regularly; occasionally lift up to 70 lbs (team lift required for materials over 70 lbs or longer than 36 inches).
• Use close vision, peripheral vision, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities.

Benefits

• Competitive salary.
• Company match on 401k.
• Employee purchase discount.
• Tuition reimbursement.

Dal-Tile supports U.S. military, veterans, and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply.