Customer Service Warehouse Associate

About the role

Ewing Outdoor Supply-Scottsdale 6363 S Hanover Road Elkridge, MD, USA $18.00-+ DOE** Ewing Outdoor Supply is a fourth generation, family-owned wholesale landscape, irrigation, and outdoor supply company looking for dependable, customer-focused team members to join our operations team. While we have a lot of mantras around the company, two are, "treat the customer right," and "have fun doing it!" If that sounds like you, keep reading... This role provides a variety of activities—including customer service, warehouse operations, inventory support, local deliveries, and sales assistance—making it ideal for someone who enjoys being active, working both indoors and outdoors, and being part of a fast-paced, team-oriented environment. Though preferred, this hands-on, foundational role doesn't require prior industry experience; we provide world-class training to set you up for success from day one! So, do you value hard work, customer service, and teamwork? If so, reach out because we want to meet!

We have the 4 C's that make your job a career! Career Development- To invest in your personal and professional growth, we offer a variety of training resources. Compensation- We offer competitive market wages, great benefits, PTO & bonus potential! Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do! Care- We care about all our employees because we would not be where we are now (creeping up on 100 years) if it weren't for you!

Responsibilities

• Greet customers, answer calls, field questions, and build customer relationships.
• Support customers in selecting landscape materials, outdoor supplies, and irrigation product recommendations.
• Pull, stage, and load customer orders, including stone, soil, mulch, and hardscape materials.
• Maintain a clean, organized, well-stocked, and welcoming warehouse and yard, while following all equipment and material-handling safety standards.
• Receive and stock deliveries and transfers.
• Assist with cycle counts and inventory accuracy checks.
• Load and unload materials using company delivery vehicles while following all safety protocols.
• Safely deliver customer materials in company delivery vehicles to local job sites, while providing world-class customer service upon arrival.

Requirements

• Valid driver's license and clean driving record
• Ability to lift 50-75 lbs regularly
• Comfortable working indoors and outdoors
• Strong work ethic and reliability
• Basic math and communication skills
• An eagerness to work as a team and deliver world-class customer service
• Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head
• Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Basic math skills
• Be able to lift 50-70 pounds
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Valid driver's license
• Excellent organizational and time management skills
• Good driving record with no traffic violations

Preferred Qualifications

• Warehouse associate experience
• Delivery driver experience
• Forklift Certification
• Knowledge of irrigation, plumbing, or landscape materials (remember, our training rocks)