Customer Service Warehouse Associate

Ewing Outdoor Supply 2703 University Dr. N.W. Huntsville, AL, 35816 Pay rate $18 - $20 per hour DOE**Preferred consideration for Bilingual (English/Spanish)** Ewing Outdoor Supply is a fourth generation, family-owned wholesale landscape, irrigation, and outdoor supply company looking for dependable, customer-focused team members to join our operations team. While we have a lot of mantras around the company, two are, "treat the customer right," and "have fun doing it!" If that sounds like you, keep reading... This role provides a variety of activities—including customer service, warehouse operations, inventory support, local deliveries, and sales assistance—making it ideal for someone who enjoys being active, working both indoors and outdoors, and being part of a fast-paced, team-oriented environment. Though preferred, this hands-on, foundational role doesn't require prior industry experience; we provide world-class training to set you up for success from day one! So, do you value hard work, customer service, and teamwork? If so, reach out because we want to meet! Preferred consideration for** Bilingual (English/Spanish) Responsibilities Go the extra mile to engage customersGreet and direct customersProvide accurate information (e.g. product features, pricing and after-sales services)Answer customers' questions about specific products/servicesConduct price and feature comparisons to facilitate purchasingCross-sell productsEnsure racks are fully stockedManage returns of merchandiseCoordinate with your team to provide excellent customer service (especially during peak times)Inform customers about discounts and special offersProvide customer feedback to the Store ManagerStay up-to-date with new products/servicesDeliver a wide variety of items to different addresses and through different routesFollow routes and time scheduleLoad, unload, prepare, inspect and operate a delivery vehicleAsk for feedback on provided services and resolve clients' complaintsInform customers about new products and servicesFollow DOT regulations and safety standards Requirements Prior Outdoor Supply Industry ExperienceMust be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your headMust be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle. Customer orientation and ability to adapt/respond to different types of charactersAbility to multi-task, prioritize, and manage time effectivelyBasic math skillsBe able to lift 50-70 poundsExcellent communication skills, capable of building trusting relationshipsAbility to perform in fast-paced environmentsValid driver's licenseExcellent organizational and time management skillsGood driving record with no traffic violations Bonus Points for the Following* Bilingual (Spanish & English)Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)Proven work experience as a Customer Service Associate, Sales Associate, or similar roleKnowledge of inventory stocking procedures Benefits Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & DevelopmentWellness ResourcesProfit Sharing We have the 4 C's that make your job a career! Career Development- To invest in your personal and professional growth, we offer a variety of training resources. Compensation- We offer competitive market wages, great benefits, PTO & bonus potential! Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do! Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren't for you!