Customer Service Warehouse Associate

Location: 2901 South Tacoma Way, Tacoma, WA 92011

Pay

$19 – $22 per hour

Responsibilities

• Go the extra mile to engage customers
• Greet and direct customers
• Deliver a wide variety of items to different addresses and through different routes
• Follow routes and time schedule
• Load, unload, prepare, inspect and operate a delivery vehicle
• Inform customers about new products and services
• Follow DOT regulations and safety standards
• Ensure racks are fully stocked
• Coordinate with your team to provide excellent customer service (especially during peak times)
• Provide accurate information (e.g., product features, pricing, and after‑sales services)
• Answer customers' questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross‑sell products
• Provide customer feedback to the Store Manager
• Stay up‑to‑date with new products/services

Requirements

• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi‑task, prioritize, and manage time effectively
• Basic math skills
• Be able to lift 50–70 lb
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast‑paced environments
• Valid driver’s license
• Excellent organizational and time‑management skills
• Good driving record with no traffic violations

Bonus Points

• Bilingual (English/Spanish)
• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (training provided for the right candidate)
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role
• Knowledge of inventory stocking procedures

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short‑Term & Long‑Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing