Customer Service - Towson Rack

About the role

Thriving in a fast-paced, high-energy environment, Nordstrom Rack team members continuously move and collaborate with teammates to create a welcoming and inclusive atmosphere for all customers. They ensure a quick and easy customer experience and keep the store clean and clutter-free.

Responsibilities

• Work with the team to ensure the salesfloor stays "runway ready" through re-merchandising and straightening throughout the day.
• Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile).
• Create a smooth fitting room experience by greeting and assisting customers and sorting and returning clothing to the floor.
• Keep the customer experience clean and clutter-free by sorting and returning clothing to the salesfloor.
• Ensure the stockrooms are organized and merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in all technologies used in the store environment.
• Adequately adhere to all operational, merchandise and asset protection standards.
• Promote Nordstrom Rewards initiatives.

Requirements

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative and a high level of ownership.
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment.
• The ability to work a flexible schedule based on business needs.

Physical Requirements

• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling.
• Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
• Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and EAP Resources.

Pay Range Details

$17.20 - $17.90 Hourly

Additional Points

• Background checks conducted after conditional offer.
• Eligible for performance-based incentives/bonuses.
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Legal Notices

• For Los Angeles or San Francisco applicants: Background checks conducted after conditional offer and consideration of qualified applicants with criminal histories in a manner consistent with legal requirements.
• Legal notices and requirements specific to your state.