Customer Service - Columbia Crossing Rack

About the role

The ideal Nordstrom Rack team member enjoys working in a fast-paced, high-energy environment. You’ll make the customer experience quick, easy and fun while helping customers uncover the great deals they're looking for.

Responsibilities

• Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor
• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
• Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
• Work with the team to ensure the sale’s floor stays "runway ready" through re-merchandising and straightening throughout the day
• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Defuse customer situations and provide resolutions in a timely and effective manner

Requirements

• Clear, effective communication with strong interpersonal skills
• Accountability, initiative and a high level of ownership
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
• The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (Stock Support or Fulfillment Role)
• The ability to work a flexible schedule based on business needs

Qualifications

You own this if you have...

• Clear, effective communication with strong interpersonal skills
• Accountability, initiative and a high level of ownership
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
• The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (Stock Support or Fulfillment Role)
• The ability to work a flexible schedule based on business needs

SkillsClear, effective communication with strong interpersonal skills

Accountability, initiative and a high level of ownership

Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment

The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (Stock Support or Fulfillment Role)

The ability to work a flexible schedule based on business needs

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

Pay

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

Additional Information

• This position may be eligible for performance-based incentives/bonuses.
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.
• Nordstrom is proud to offer a variety of benefits to support employees and their families.
• For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
• For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
• Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
• Applications are accepted on an ongoing basis.