Customer Service TFM

Position Summary

The Customer Service role at Tony's Fresh Markets is to assist and support the Administration Department by ensuring high standards of customer satisfaction among Front-End personnel and assisting the department and Front End Manager as needed.

Essential Duties And Responsibilities

• Customer satisfaction
• Process refunds and voids
• Pick-up process
• Answer incoming calls
• Run and distribute daily reports
• Process rain checks
• Adhere to item refund policy
• Maintain and manage customer flow
• Available to support cashiers
• Understand and enforce all procedures
• Responsible for front end opening, crunch, closing efficiencies
• Handling coupons
• Understand and use proper LP dept codes and policies
• All other duties as assigned

Skills And Qualifications

• High School Diploma or GED Equivalent
• 1+ years customer service and retail experience desirable
• Bilingual: Spanish and English preferred

Physical Demands And Work Conditions

• WALKING: Continuously, throughout shift, while moving about the store and handling merchandise
• STANDING: Continuously, throughout shift
• LIFTING: Ability to lift up to 20 lbs. and occasionally lift up to 30 lbs.

Pay

The pay scale for this position is $15.00 - $20.00 per hour. The Company offers competitive medical, dental, vision, and supplemental benefits to its team members. Team Members are also able to participate in the company's 401k plan that includes a safe harbor match.