Customer Service Technician - Savannah, GA

Are you looking to enter the medical device industry or the durable medical equipment (DME) field? We are seeking a new Customer Service Technician to assist us in servicing our clients in the Savannah, GA territory. The Customer Service Technician will be the primary point of contact for medical practices and hospitals, developing and maintaining client relationships while obtaining thorough knowledge of each product, stocking equipment, and assisting in managing the account alongside the territory’s sales representative.

Company Overview

Neb Doctors is a leading provider of respiratory products and supplies delivered to medical practices and hospitals. Our unique service and program provide nebulizers and chambers at the point of care, bridging the gap from diagnosis to treatment. The Pumps for Mom division supports new and expecting mothers by providing breast pumps and maternity products through medical insurance, partnering with OB‑GYNs, birthing hospitals, and moms during and after pregnancy. Neb Doctors operates in 10 states, supporting over 5,000 medical practices and hospitals, serving more than 15,000 new patients each month, and is accredited by the Joint Commission (JCAHO) for patient safety and the highest standards of care.

Responsibilities

• Deliver and conduct follow‑ups on equipment needs for each medical facility (nebulizers, phototherapy, and breast pumps) in accordance with company policy and procedures.
• Coordinate with the territory sales representative to ensure every clinic has the necessary product.
• Instruct clinics on the safe and proper use of the equipment being delivered.
• Complete all paperwork promptly and accurately to support delivery and billing functions.
• Utilize sales software to document customer visits, sales activity, inventory, etc.
• Store equipment within each facility, keeping areas clean, organized, and compliant with all state and federal laws.
• Attend and actively contribute to group sales meetings and ongoing training as scheduled.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 3–5 years of sales and customer service experience, preferably in healthcare or DME.
• Must reside within the Savannah, GA territory.
• Passionate about quality customer service with a can‑do attitude.
• Strong people skills and interest in improving lives from a healthcare perspective.
• Practical knowledge of software (CRM) or ability to quickly learn new software.
• Highly organized with excellent verbal, written, and assessment skills.
• Exceptional problem‑solving abilities and ability to maintain confidential patient and company information.
• Demonstrated courteous customer service when dealing with the public, prospective patients, clients, and internal staff.
• Ability to take direction and work independently with minimal supervision.
• Professional representation of Neb Doctors at all times.
• Ability to pass a motor vehicle records (MVR) check with no major violations (including DUI) in the past five consecutive years.

Physical Requirements

• Carry and move medical equipment up to 25 lb and load it into a vehicle; stock facilities (dolly provided).
• Perform repetitive motions involving wrists, hands, and/or fingers to assemble products.
• Safely operate a vehicle and drive 6–8 hours per day.

Pay

Salary base plus a quarterly bonus opportunity. Mileage reimbursement is provided.

Benefits

• Choice of health, dental, and vision benefit packages.
• 401(k) matching program.
• Employee stock options.
• Accrued paid time off (VPS).

Schedule

Monday through Friday, 9 am – 5 pm (full‑time). Weekends off.