Customer Service Technician

Location: Bentleyville, PA or Quincy, IL (onsite)

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and the planet. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gases, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset.

About the Role

We have an opportunity available for a Customer Service Technician on our Nash team in either Bentleyville, PA or Quincy, IL (based on candidate selected). This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It requires clear communication with all internal departments and customers/distributors outside the company on a daily basis.

Responsibilities

• Process customer quotes accurately and efficiently.
• Handle order entry and order processing activities.
• Serve as a primary customer-facing contact.
• Utilize Salesforce and SAP daily to manage customer and order data.
• Support manufacturing customers.
• Work as part of a centralized customer service team where all members perform similar functions (quoting and ordering), promoting cross-training and coverage.
• Apply analytical skills to assess customer needs and solve problems.
• Focus on quote processing and order entry/processing for manufacturing customers, supporting business operations through accurate data entry, customer communication, and system utilization.

Requirements

• High School Diploma (required).
• 1+ years of experience in product and/or customer service.
• 1+ years of experience using the Microsoft Office suite, including Word, Excel, and PowerPoint.

Skills

• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective manner.
• Provide first-class customer service and support by email and phone.
• Ability to handle multiple tasks efficiently and professionally.
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
• Some mechanical aptitude and knowledge of our products.

Preferences

• Bachelor’s degree in Business, Marketing, or a Technical related field is preferred.
• SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries, and service notifications is a plus.

Schedule

This position will be based at either our Bentleyville, PA or Quincy, IL office, depending on the candidate selected. Travel is limited to rare circumstances only.

Pay

The pay range for this role is $45,000–$65,000 annually. The pay range considers a wide range of factors including a candidate’s skills, experience, training, licensure, certifications, and geographic location.

Benefits

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package includes:

• Health care options like medical and prescription plans, dental, and vision coverage.
• Wellness programs.
• Life insurance.
• A robust 401(k) plan.
• Paid time off.
• Employee stock grant, among other offerings.