CUSTOMER SERVICE TECHNICIAN I

About the role

This position involves performing customer service and technical duties in support of the meter reading and service connection/disconnection process.

Responsibilities

• Codifies the disconnect field process for non-payment;
• Delivers cut-off notice cards to customers;
• Disconnects service;
• Reconnects service following payment;
• Processes service orders;
• Advises other departments of services required to complete orders;
• Schedules orders for completion;
• Keys completed service orders;
• Re-reads questionable meters;
• Provides information to other City staff;
• Identifies meter locations on maps;
• Performs assigned after-hours duties;
• Mets customers to collect fees and restore services;
• Assists in the location of meters after-hours;
• Monitors and assists in reducing meter tampering by removing electric meters and installing locks;
• Notifies utility dispatch and supervisor of stolen meters;
• Delivers bills to Housing Authority for forwarding to customers;
• Checks businesses for City issued Privilege License Inspection Forms as dictated by work processes.

Requirements

• Knowledge of utility meter reading, including automatic reading systems;
• Knowledge of utility field operations related to customer service;
• Knowledge of credit privacy laws;
• Knowledge of safe work practices;
• Ability to analyze problems and identify solutions;
• Ability to prepare clear and accurate reports;
• Ability to establish cooperative and productive working relationships;
• Ability to set priorities for competing projects;
• Ability to perform mathematical calculations;
• Ability to operate computers and other standard office equipment;
• Ability to perform physical demands including prolonged sitting, substantial movements of the wrists, hands, and/or fingers, and close visual acuity;
• Ability to work in all kinds of weather conditions (extreme heat, cold, rain, etc.).

Qualifications

• Education and Experience: High school diploma or equivalent. One (1) years' experience in a related field of work. Or an equivalent combination of education and experience.

Skills and Abilities

• Knowledge of utility meter reading, including automatic reading systems;
• Knowledge of utility field operations related to customer service;
• Knowledge of credit privacy laws;
• Knowledge of safe work practices;
• Ability to analyze problems and identify solutions;
• Ability to prepare clear and accurate reports;
• Ability to establish cooperative and productive working relationships;
• Ability to set priorities for competing projects;
• Ability to perform mathematical calculations;
• Ability to operate computers and other standard office equipment;
• Ability to perform physical demands including prolonged sitting, substantial movements of the wrists, hands, and/or fingers, and close visual acuity;
• Ability to work in all kinds of weather conditions (extreme heat, cold, rain, etc.).

Benefits

Benefit information can be found on the City's website here.