Customer Service Technician

Location: 315 Court Street, Clearwater, FL 33756

Work Schedule: Monday – Friday; 8:00 a.m. – 5:00 p.m.

About the role

The Pinellas County Tax Collector is looking for outstanding service-minded individuals to perform advanced, analytical, and technical customer service work covering complex specialized office tasks with heavy public contact. Responsibilities include reviewing, creating, modifying, updating, and processing a wide variety of confidential records and legal documents in accordance with Florida Statutes, County Ordinances, and regulations from multiple government agencies.

Responsibilities

• Provides complex, technical, and supportive services and information to the public in person, by telephone, mail, or internet.
• Conducts investigations using various computer databases and collaborates with third-party field agents for administrative support of Bankruptcy, Delinquent tangible tax, and garnishment payment enforcement.
• Screens and verifies legal documents for citizen/non-citizen applicants prior to processing or issuance, per Federal regulations.
• Accesses Florida’s FRVIS/FDLIS online databases to research and analyze eligibility for Driver Licenses.
• Performs technical work related to DHSMV/DMV Motor Vehicle, Vessel, and other vehicle titles, registrations, decals, license plates, electronic temporary registrations, parking permits, and personalized license plates; collects sales tax for DOR.
• Handles technical work related to DHSMV/DDL Florida Driver License and Identification cards, including new, renewals, duplicates, and replacements.
• Researches, reviews, and analyzes complex legal information to determine eligibility for license reinstatement due to various sanctions, in compliance with the Federal REAL ID Act.
• Issues licenses using various online tools and websites.
• Administers vision examinations, referrals, and medical screenings; proctors and grades written, verbal, electronic, and audio examinations, including road skills tests.
• Operates specialized equipment such as cameras, card printers, scanners, signature pads, vision testing equipment, and Q-Flow queuing systems.
• Processes work related to the Organ and Tissue Donor Program and various charitable organizations, including fee and donation collection.
• Completes voter registration applications and administers the oath for Voter Registration.
• Researches, verifies, and collects real estate, personal property, and tourist development taxes using automated cashier systems like TaxSys.
• Performs specialized transactions for FFWCC, determining eligibility and issuing resident/non-resident hunting and fishing licenses.
• Accurately determines fees using complex fee schedules for all services.
• Handles complicated cash transactions, balancing, and receipting involving currency, checks, money orders, credit/debit cards, and advanced deposits.
• Uses SharePoint, Outlook, Word, and Excel as part of the Tax Collector’s Intranet community.
• Utilizes other agencies’ websites, including Property Appraiser, Clerk of Court, DOR, DHSMV, FFWCC, and the Florida Law Library.
• Customer contact (internal, external, or both) ranges from 0 – 90%, depending on assignment.
• Performs other related duties as assigned.

Requirements

• 1 year of experience in a Florida Tax Collector’s Office/DHSMV agency; or
• 1 year of experience in an automated office environment, retail sales, or a related customer service/cash handling field; or
• 1 year of college-level coursework in finance, accounting, business, general studies, or computer courses and training.
• Possession and maintenance of a valid State of Florida Driver’s License upon hire, with eligibility based on Motor Vehicle Record (MVR) evaluation.
• Must be at least 18 years of age and compliant with Florida Statutes 322 (for administration of road tests).
• Must apply for and maintain Florida Real Time Vehicle Information System (FRVIS) and/or Florida Driver License Information System (FDLIS) Access Authorization per Florida DHSMV procedures.
• Ability to work a variety of schedules, including compulsory work periods in special, emergency, or disaster situations.
• Must demonstrate advanced proficiency and competency in completing assigned work independently.
• Customer contact (internal, external, or both) ranges from 0 – 90%, depending on assignment.
• May be required to work at different PCTCO locations or attend training outside regular work hours; reliable transportation is required.

Benefits

• Comprehensive benefits package including affordable medical, dental, vision, and life insurance, as well as flexible spending accounts.
• Florida Retirement System (FRS) for financial security.
• Generous leave time for work-life balance.
• Wellness Program with 24/7 access to county gyms and wellness initiatives.
• Deferred compensation options for future financial planning.