Customer Service Technician

Brightspeed · Hinesville, GA · 1 mo ago

On-siteOTHRFull-time

About the role

Brightspeed is seeking a Customer Service Technician to join our team. This role involves installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, along with performing maintenance and repairs on outside plant facilities.

Responsibilities

Install, maintain, and troubleshoot high-speed internet, video, and voice networks including associated wiring and equipment
Perform maintenance and repair on outside plant facilities
Climb poles, use a shovel and pick to dig up and bury cable, work in utility access holes or controlled environmental vaults (CEV), and locate buried telephone cables
Observe all safety rules and regulations
Assist other technical personnel in the performance of their duties when requested
Support sales and marketing related activities
Direct customer-facing work and sales referrals

Qualifications

High school diploma (or equivalent)
Ability to distinguish colors on facilities
Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
Successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
Basic computer skills including MS Office applications
Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) and aloft (e.g. ladder)
Ability to work outside in all weather conditions and at various hours of the day/night
A valid driver’s license and satisfactory driving record
Possess positive and professional appearance and demeanor when communicating the company’s products and services to customers
Show accountability/dependability (on time and on load when scheduled and serve on call as needed)
Display teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
Show active listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
Be able to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
Show active learning (curious seeker of added information and actively works to improve skills and knowledge)

Qualifications (cont.)

Prior experience as a customer facing telecom operations technician
ADSL installation/repair experience (self/full installs)
A+/Net + Certified

Bonus Points

Prior experience as a customer facing telecom operations technician
ADSL installation/repair experience (self/full installs)
A+/Net + Certified

Additional Information

Why Join Us? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We Offer Competitive Compensation And Comprehensive Benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed’s Privacy Notice for California ResidentsBrightspeed’s Privacy Notice