Customer Service Technician

Duties and Responsibilities

• Extract or collect purchase order/contract from customer portal or email.
• Confirm delivery requested is consistent with lead times quoted and current capacity, pricing is correct, insures compliance with flow down requirements and identifies new requirements that need to be addressed.
• Convert purchase order/contract request into an internal production lot reflective of the requirements requested in purchase order.
• Reviews/analyzes customer forecast/demand to aid in managing capacity and scheduling a successful plan to achieve customer requirements.
• Maintains production schedules as required due to order changes, labor/material shortages, capacity constraints, unexpected situations, and collaborates with plant management personnel to develop a contingency plan.
• Applies the cost vs. benefit concept when making decisions on how resources are being allocated and / or consumed.
• Support other Duties as assigned.

Skills and Specifications

• Four year degree and/or relevant work experience in a manufacturing sales environment.
• Must possess excellent organizational skills, and problem solving/analysis abilities.
• The ability to teach and train others in a coach or mentor role as needed.
• Must possess strong computer skills including Microsoft Office Suite and Customer Internet Portals.

Benefits

• Competitive wages and benefits offered.

Other Information

APPLIED ENGINEERING, INC. IS AN EEO/AA EMPLOYER.

This position requires access to information subject to the International Traffic in Arms Regulations and/or the Export Administration Regulations. As such, this position is open only to applicants who qualify as “U.S. Persons” according to U.S. federal law.