Customer Service Technician

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care.

About the role

As a Medical Equipment Service and Delivery Driver, you will drive to and from healthcare locations to complete delivery and equipment management tasks for a district office. Responsibilities include customer delivery and pick-up of medical equipment, processing, cleaning, inspecting, and testing equipment, as well as inventory maintenance.

Responsibilities

• Safely load, secure, and deliver medical equipment to customers.
• Retrieve equipment from customer locations, safely transporting the equipment back to the office.
• Educate and engage customers at the time of delivery, keeping them informed on the features and functionality of the equipment.
• Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

Requirements

• Be 21 years of age or older, with a high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver’s license with a safe driving record based on Agiliti policies.
• Have customer service experience; prior work experience in a hospital setting is helpful.
• Have basic computer skills.
• Be willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours to support a 24/7 schedule.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods of time.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

Benefits

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees, including:

• Health insurance options for Medical, Dental, and Vision plans.
• Short- and Long-Term Disability plans.
• Flexible Spending Accounts and Health Savings Accounts.
• Life Insurance Options.
• Paid Time Off.
• 401K Savings Plan with employer match.
• Employee Discounts.
• Tuition Reimbursement.
• Daily Pay program.
• Employee Assistance Program and wellness programs.

Pay

Pay range for this position: $19.11 - $29.41 per hour. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors.

Primary job location: Sacramento, California.