Customer Service Technical Trainer

About the role

If you enjoy breaking down complex technical systems into clear, practical training that people can actually use, this role is for you.

Responsibilities

• Translate safety rules, operating instructions, maintenance manuals, and procedures into clear and effective training plans
• Cook up vendor led training during projects and organize supporting documentation
• Communicate clearly with Maintenance and Operations teams to ensure contract requirements are met
• Track all completed trainings and gather feedback to continuously improve quality
• Identify when customers need additional support and schedule remedial training, including coordinating billing
• Capture video of maintenance procedures to support training documentation
• Travel up to 50 percent to customer and vendor sites to deliver and receive training

Requirements

• At least two years of experience working with automated conveyor systems and PLC controls
• Understanding of high and low voltage electrical systems
• Able to build structured training plans with clear goals and outcomes
• Confident in presenting technical information and helping teams truly understand it
• Flexible and willing to support customers on weekends when needed
• Bring strong customer service instincts and know how to listen, collaborate, and build trust
• Stay organized and calm while balancing shifting priorities and evolving schedules

Qualifications

• Strong communication skills
• Ability to work independently and manage multiple tasks
• Attention to detail and ability to follow instructions
• Experience with video editing software

Skills

• Technical writing
• Training development
• Project management
• Customer service

Benefits

• Competitive salary
• Flexible work schedule
• Community outreach projects
• Company events

Pay

We offer competitive salaries.

Schedule

We offer our employees flexibility and autonomy.