Customer Service Tech Assistant MRI - full time, varied shifts

About the role

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. LOCATION: Lancaster General Hospital and/or Suburban Outpatient Pavilion in Lancaster, PA.

Responsibilities

• Documents accurately and timely, according to department standards.
• Verifies patient information upon arrival for scheduled appointments.
• Prepares patient for MRI exam; initial MRI safety screening, brief patient history for technologist, properly changes for exam.
• Assists technologist prepare MRI room for exam.
• Assists technologist with patient positioning.
• Reports promptly unusual situations, reactions, effects or conditions related to patient care to the responsible person(s).
• Provides basic comfort, support and safety needs of patients.
• Demonstrates positive interpersonal skills when dealing with patients, family members and staff.
• Functions as a patient advocate by resolving patient/family concerns through appropriate actions.
• Demonstrates proper responses to emergencies.
• Completes cleaning tasks utilizing OSHA standards.
• Practices standard precautions while handling contaminated items.
• Maintains unit order and efficiency.
• Maintains appearance of patient care areas and public areas.
• Maintains safe work environment.
• Stocks supplies to meet the needs of the department.
• Demonstrates an awareness of cost containment practices.
• Distributes supplies to appropriate areas according to department standards.
• Demonstrates computer skills necessary to perform department specific responsibilities.
• Answers telephones; which includes providing information, routing calls and/or taking messages.
• Schedules patients without appointments for various procedures.
• Performs basic clerical functions such as filing, sorting, and data entry.
• Greets, guides and directs incoming customers.
• Completes documentation for compliance and regulatory needs and/or release of orders.
• Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operation of the Company (as applicable).

Requirements

• HS Diploma or GED

Qualifications

• Knowledge of EMR (Epic)
• One year of medical office or medical related environment that has provided exposure to medical dialogue and terminology.
• CPR certification within 30 days of hire

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Schedule

Full time (40 hours per week), hours vary between 11am-11pm, up to 5 weekends on call rotations from midnight Friday through 7am, up to 1 holiday per year, up to 1-2 holiday on call per year.