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Jobs · OTHR · Illinois

Customer Service Team Member - Building Materials / Lumberyard

Kirchner Building Centers · Danville, IL · 1 mo ago
On-siteOTHRFull-time

About the role

The Inside Sales Representative will serve as a key point of contact for customers — helping them select materials, providing quotes, processing orders, and ensuring an exceptional experience from start to finish, including completing the transaction at the point of sale. This role combines product knowledge, communication skills, and attention to detail to support our customers and our sales team.

Essential qualities for this role include communication skills, integrity, honesty, problem-solving skills, a team-player mentality, a safety-first outlook, and a proactive attitude.

Responsibilities

  • Acknowledge customers when they walk in the store.
  • Accurately answer questions customers may have about products.
  • Provide excellent customer service and assist at the point of sale.
  • Order product for customers if needed, and complete special-order paperwork.
  • Order or purchase stock items or special-order material.
  • Be familiar with both stock product and special-order product.
  • Figure material lists and pricing on estimates per customer's request.
  • Perform store maintenance and cleaning (sweep, dust, mop, take out trash, etc.).
  • Efficiently and professionally process computer sales and charges.
  • Assist customers who require materials from the yard when called upon.
  • Other duties as assigned by Department Head, Manager, and/or Ownership.

Requirements

  • 3 years of customer service experience (preferred).
  • 2 years of experience in building materials (preferred).
  • Proficiency in English.
  • Valid driver’s license (preferred).

Benefits

  • Competitive hourly pay based on experience.
  • Family-oriented work environment.
  • Potential for overtime during peak seasons.
  • Comprehensive benefits package (medical, dental, vision, life, 401k, and more).
  • Paid time off and holidays.
  • Employee discount on materials.
  • Opportunities for growth and advancement.

Schedule

Store hours: 7:00 AM – 6:30 PM Monday through Friday (working hours may vary by location or season). Rotating Saturday shifts between 7:00 AM – 3:00 PM; closed Sunday.

  • Full Time: 40 hours per week, with potential for overtime as business needs require.
  • Part Time: 31 hours per week or less.

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