Customer Service Support Specialist; Manufacturing/Production, 1st Shift, Worcester, MA

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to extract content from posting. Let's parse. Job description: "WHY DO WE NEED YOU? The Customer Service Support Specialist position is responsible for managing the administrative tasks in the Customer Service Department. The CS Support Specialist will perform critical tasks and manage their workload to meet customer expectations and established deadlines. As a critical member of the Customer Service Team, the Customer Service Support Specialist role contributes to ensuring a high level of customer satisfaction and positive customer experience in a high pace environment. The incumbent may also manage special projects as assigned." That's about the role. So we can put under

About the role

a paragraph. Then "IS THIS JOB FOR YOU? Essential Functions" then list of duties. We need to extract duties/responsibilities. Many bullet-like sentences separated by semicolons. We'll need to create

• for each duty. Let's list them: - Monitors individual and group email mailboxes; forward emails, forward sales leads, and respond to messages accordingly - Administer daily invoicing process and check for accuracy, ensuring all charges are entered (pallets, freight). - Manage orders / invoicing in customer-specific portals. - Research customer requests/issues (such as Tracking shipments, certs, MSDS requests, shipment updates, etc.) - Maintain accurate customer database (addresses, emails, tax certificates) in ERP and MDM systems. - Administer process for updating/creating new customers and managing master data in accordance with business rules. - Process approved credits, rebills, and debit memos for all plants with priority; code credits to report on monthly System Management Review - incoming purchase orders for accuracy and completeness and process within 24 hours of receipt. - Manage and send out order acknowledgments when assisting with order entry. - Process and monitor sample requests in QAD submitted through Salesforce. - Manage orders / invoicing in customer-specific portals. (duplicate) - Capture reasons why credits are issued or orders entered late for reporting purposes. - Qualify, process, and resolve problems, requests for credits, quality issues, and RMAs. - Communicate with RMA organizer and provide relevant updates. - Ensure all complaints are documented in the designated system. - Maintain accurate customer database (addresses, emails, tax certificates) in ERP and MDM systems. (duplicate) - Administer process for updating/creating new customers and managing master data in accordance with business rules. (duplicate) We need to deduplicate? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Duplicated lines: we should remove duplicated lines (they said remove duplicated lines). So we should keep each unique duty only once. Let's compile unique duties: 1. Monitors individual and group email mailboxes; forward emails, forward sales leads, and respond to messages accordingly 2. Administer daily invoicing process and check for accuracy, ensuring all charges are entered (pallets, freight). 3. Manage orders / invoicing in customer-specific portals. 4. Research customer requests/issues (such as Tracking shipments, certs, MSDS requests, shipment updates, etc.) 5. Maintain accurate customer database (addresses, emails, tax certificates) in ERP and MDM systems. 6. Administer process for updating/creating new customers and managing master data in accordance with business rules. 7. Process approved credits, rebills, and debit memos for all plants with priority; code credits to report on monthly System Management Review 8. Review incoming purchase orders for accuracy and completeness and process within 24 hours of receipt. 9. Manage and send out order acknowledgments when assisting with order entry. 10. Process and monitor sample requests in QAD submitted through Salesforce. 11. Capture reasons why credits are issued or orders entered late for reporting purposes. 12. Qualify, process, and resolve problems, requests for credits, quality issues, and RMAs. 13. Communicate with RMA organizer and provide relevant updates. 14. Ensure all complaints are documented in the designated system. Check duplicates: we removed duplicate lines for manage orders/invoicing (appeared twice), maintain accurate customer database (twice), administer process for updating/creating new customers (twice). Good. Now qualifications: "Associate degree in Business Administration, Marketing or related field required 3-5 years Customer Service experience in a Manufacturing environment required Experience using Salesforce and ERP (QAD) preferred Demonstrated ability to multi-task, prioritize, and manage time effectively in a fast-paced, changing environment with minimal supervision A Professional demeanor, reliable, personable, trustworthy, a team player Excellent computer skills in Microsoft Office 365" We can separate into Requirements (maybe education/experience) and Skills (soft/technical). The instruction: Use headings for sections like Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. We have "Qualifications" heading in the posting: includes degree, experience, preferred experience, ability to multi-task, professional demeanor, computer skills. That could be Qualifications. Could also split into Requirements (education/experience) and Skills (soft/technical). But we have both headings available. We'll try to map. The posting says "Qualifications" then lists items. We'll treat that as Qualifications section. We might also have a "Skills" section if we want to separate technical skills like Microsoft Office 365, Salesforce, QAD. But we can keep them within Qualifications. Now Benefits: The posting includes a Benefits section: "Benefits In Joining Us Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the local pay range for this position, which is $26 to $30 per hour. This hourly pay rate offered can vary depending on location, internal equity, job-related knowledge, skills, and experience among other factors. In addition to the hourly base pay rate, this position is eligible for an annual bonus. The targeted bonus amount can be up to 10% of eligible earnings, based on company and individual performance measures. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee. Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs." Thus we have Pay info ($26-$30 per hour) and Bonus info. Also benefits description. We need to include Pay section only if posting actually states them. Yes, they state pay range. So we should have a Pay section with that info. Benefits section: they describe benefits program. So we should include Benefits section. Schedule: Not mentioned. So we should NOT include Schedule section. About the role: we have. Responsibilities: we have list. Qualifications: we have. We might also have a "Requirements" section separate from Qualifications? The posting lumps them under Qualifications. We could still create Requirements for education/experience and Skills for abilities. But we need to avoid thin sections. Better to have one Qualifications section containing all. Thus sections: About the role, Responsibilities, Qualifications, Benefits, Pay. Check if any other sections like Skills: we could extract technical skills: Experience using Salesforce and ERP (QAD) preferred, Excellent computer skills in Microsoft Office 365. But those are already in Qualifications. Could create Skills section but might be thin. Better to keep within Qualifications. Now we need to output HTML fragment only, no markdown fences. We'll produce:

  About the role

  ... paragraph ...

  Responsibilities

  • ...
  ...

  Qualifications

  • Associate degree in Business Administration, Marketing or related field required
  • 3-5 years Customer Service experience in a Manufacturing environment required
  • Experience using Salesforce and ERP (QAD) preferred
  • Demonstrated ability to multi-task, prioritize, and manage time effectively in a fast-paced, changing environment with minimal supervision
  • A Professional demeanor, reliable, personable, trustworthy, a team player
  • Excellent computer skills in Microsoft Office 365

  Benefits

  ... benefits paragraph ...

  Pay

  The local pay range for this position is $26 to $30 per hour. This hourly pay rate can vary depending on location, internal equity, job-related knowledge, skills, and experience. In addition to the hourly base pay rate, the position is eligible for an annual bonus up to 10% of eligible earnings based on company and individual performance.

  We need to ensure we preserve all substantive information. Let's copy the benefits paragraph exactly but maybe shorten? We must not invent or summarize away detail. We should preserve all substantive information; we can keep the essence but not omit details. However we can combine sentences but must not lose info. Let's capture key points: comprehensive Total Rewards package, pay transparency, local pay range $26-$30 per hour (but that's in Pay section), annual bonus up to 10% of eligible earnings, Be Well. Be You programs supporting physical, emotional, financial, social well-being, flexibility to choose benefits. We should not omit the statement about certain locations requiring pay info, etc. But we moved pay details to Pay section; we can keep a brief statement in Benefits about total rewards and Be Well. Be You. Let's extract Benefits paragraph: "Benefits In Joining Us Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the local pay range for this position, which is $26 to $30 per hour. This hourly pay rate offered can vary depending on location, internal equity, job-related knowledge, skills, and experience among other factors. In addition to the hourly base pay rate, this position is eligible for an annual bonus. The targeted bonus amount can be up to 10% of eligible earnings, based on company and individual performance measures. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee. Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs." We have taken out pay range and bonus details for Pay section; but we still need to keep the rest of benefits description. We can keep sentences about Total Rewards package, Be Well. Be You, flexibility. Thus Benefits section p: "Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs." We omitted the sentence about certain locations requiring pay info (since that's covered in Pay). Also omitted the pay transparency sentence (maybe we could keep but it's about pay). We'll keep it in Pay section. Now Pay section: include the pay range, variability,