Customer Service Support Specialist in Sturgis - Hybrid

About the role

As a Customer Service (Self Determination) Support Specialist or SDSS, you will work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stakeholders.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Avoid improper naming and saving of documents in the document management system
• Avoid managing DocuSign accounts and support issues from the operations staff and customers
• Avoid ensuring all compliance standards are met for audit purposes
• Accurately and efficiently complete payroll checklists for assigned agencies
• Collaborate with your team leader to identify strategies for reducing errors
• Resolve rejected timesheet issues with your team

Requirements

• High School Diploma or GED required
• Associate degree preferred

Qualifications

• Self-motivated
• Comfortable bringing your full, authentic self to work

Skills

• Excellent communication skills
• Attention to detail
• Time management

Benefits

• Generous paid time off
• Competitive wages
• Professional growth opportunities

Pay

Competitive wages are offered based on experience and qualifications.

Schedule

The position is based in Sturgis, Michigan and has the opportunity to go hybrid after 90 days of employment.