Customer Service Support Representative - Remote

Role Overview: A customer service representative handles inbound and outbound calls related to genetic testing services, assisting patients, providers, and insurance carriers. Key Responsibilities Manage high volumes of calls to address inquiries, billing issues, and coverage questionsMake outbound calls to resolve billing concerns and customer inquiriesInitiate and oversee payment plans for outstanding balancesUtilize multiple systems and resources to resolve issues efficientlyAchieve performance goals and targets in a fast-paced environment Qualifications & Skills High school diploma or GEDAt least one year of customer service experienceStrong verbal and written communication skillsProficiency with computer systems and data entryAbility to clearly explain complex medical billing and coverage informationExperience in call centers or healthcare customer service preferred