Customer Service Support Representative II - Remote

Role: Remote customer service representative handling inbound and outbound calls related to accounts and billing inquiries in a healthcare setting. Responsibilities Answering high volumes of calls from patients, providers, and insurance carriers.Making outbound calls to resolve accounts receivable and customer inquiries.Managing payment plans for outstanding patient balances.Researching and resolving issues using multiple systems and resources.Maintaining performance and quality standards. Qualifications & Skills High school diploma or GED.Over 3 years of healthcare-related call center experience.Strong verbal and written communication skills.Proficiency with multiple computer systems and data entry.Knowledge of confidentiality, privacy, and compliance regulations.Preferred: experience with XIFIN, specialty testing/genetics healthcare background, bilingual in English and Spanish. Compensation: $19.00–$22.00 per hour.