Customer Service & Support Representative - Building Products

About Us

When you join Alside, you are part of a leading exterior building products distribution business serving residential and commercial remodeling and new construction markets. We strive to provide high-quality windows, siding, metals, and other essential building products to contractors, remodelers, builders, and architects. Headquartered in Atlanta, Georgia, Alside operates more than 100 supply centers across the U.S. and is owned by Associated Materials, LLC.

About the Role

The Service & Support Representative is responsible for delivering a high level of customer service while supporting customer engagement and overall business objectives. This role serves as a primary point of contact for customers by managing orders, resolving issues, and providing product guidance. In addition, the position supports customer outreach initiatives, including outbound sales calls to pool accounts (inactive or unassigned accounts designated for new business development) to generate revenue and expand the Supply Center's customer base.

Responsibilities

• Deliver a consistent, high-quality customer service experience
• Respond to customer needs accurately, thoroughly, and in a timely manner
• Develop and maintain a working knowledge of products, services, and delivery capabilities
• Accurately enter customer orders and ensure proper documentation
• Field and resolve customer questions, concerns, and issues professionally
• Support customer engagement initiatives through outbound pool calls to accounts, as needed
• Utilize consultative communication to identify customer needs and recommend appropriate products or solutions when applicable
• Establish, develop, and maintain positive customer relationships
• Operate in a safe manner and comply with all company safety policies and procedures
• Support Supply Center goals related to customer service, safety, and operational excellence
• Follow all company policies and procedures
• Perform additional duties as assigned by the Branch Manager in support of overall business objectives, including outbound pool account sales calls to generate new business for the Supply Center

Requirements

• High School diploma, GED required
• College degree preferred
• 2–5 years of experience in a retail, wholesale, or customer-facing environment with demonstrated success working with customers
• Preferred experience with a CRM, preferably Salesforce
• Experience with Microsoft Excel, Office, and Outlook
• General knowledge of the building materials industry preferred, but not required

Skills

• Strong customer service and interpersonal skills
• Ability to multi-task and prioritize in a fast-paced environment
• Organized and detail-oriented with effective time management skills
• Professional, composed, and service-oriented under pressure
• Clear written, verbal, and listening communication skills
• Comfortable engaging customers by phone
• Self-motivated with a positive attitude
• Ability to learn and adapt to new technology and systems

Pay

The pay range for this position is $26–$27 an hour. The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity.

Benefits

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