Customer Service & Support Representative - Building Products
About the role
The Service & Support Representative plays a crucial role in delivering exceptional customer service and supporting business objectives. This position focuses on managing customer orders, resolving issues, and guiding customers on product selection.
Responsibilities
- Deliver a consistent, high-quality customer service experience
- Respond to customer needs accurately, thoroughly, and promptly
- Develop and maintain a comprehensive understanding of products, services, and delivery capabilities
- Accurately enter customer orders and ensure proper documentation
- Field and resolve customer questions, concerns, and issues professionally
- Support customer engagement initiatives through outbound pool calls to inactive or unassigned accounts
- Utilize consultative communication to identify customer needs and recommend appropriate products or solutions
- Establish, develop, and maintain positive customer relationships
- Operate in a safe manner and comply with all company safety policies and procedures
- Support Supply Center goals related to customer service, safety, and operational excellence
- Perform additional duties as assigned by the Branch Manager, including outbound pool account sales calls to generate new business
Requirements
- Strong customer service and interpersonal skills
- Ability to multi-task and prioritize in a fast-paced environment
- Organized and detail-oriented with effective time management skills
- Professional, composed, and service-oriented under pressure
- Clear written, verbal, and listening communication skills
- Comfortable engaging customers by phone
- Self-motivated with a positive attitude
- Ability to learn and adapt to new technology and systems
Skills
- High School diploma or GED
- College degree preferred
- 2-5 years of experience in a retail, wholesale, or customer-facing environment
- Demonstrated success working with customers
- PREFERRED: Experience with a CRM, preferably Salesforce
- Experience with Microsoft Excel, Office, and Outlook
- General knowledge of the building materials industry preferred
Qualifications
- High School diploma, GED required
- College degree preferred
- 2-5 years of experience in a retail, wholesale, or customer-facing environment
- Demonstrated success working with customers
- PREFERRED: Experience with a CRM, preferably Salesforce
- Experience with Microsoft Excel, Office, and Outlook
- General knowledge of the building materials industry preferred
Benefits
At Alside, we offer a competitive compensation structure, with the actual wage based on various factors including job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. The pay range for this position is $26-$27 per hour. Strong consideration is given to bilingual candidates!
We are committed to providing a supportive and inclusive work environment where all employees feel valued and respected. We are an equal opportunity employer and are proud to foster a diverse workplace that reflects the communities we serve.