Customer Service Supervisor (Water) - Lenoir City, TN

A Day In The Life

Every day at Hubbell is different and you’ll contribute in many ways. On any given day, you’ll make a difference by:

• Supervising and leading a team of customer service representatives, providing guidance, support, and feedback to ensure they meet performance standards and objectives.
• Overseeing daily customer service operations, including scheduling, ensuring adequate staffing levels, and managing work distribution to maintain efficient service.
• Assisting in resolving challenging customer issues and disputes, working closely with team members, cross-functional groups, and higher-level management when necessary.
• Partnering with the manager to create, document, and implement procedures for the department.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Cooking activities with other internal departments to meet customer needs.
• Utilizing customer service software and tools to optimize service operations and improve customer interactions.
• Tracking and reporting Key Performance Indicators (KPIs).
• Monitoring and enforcing adherence to customer service quality standards, policies, and procedures.
• Conducting regular quality assessments of customer interactions.

Qualifications

• 3-6 years of prior customer service experience (required)
• SAP Experience (required)
• Excellent computer skills and experience with Microsoft Office - Outlook, Word, Excel, and PowerPoint (required)
• Strong leadership skills/qualities (required)
• Associate’s Degree or equivalent
• Excellent communication (verbal and written) skills
• Demonstrated ability to manage time, achieve customer service goals, and meet assigned deadlines
• Proven time management skills: ability to prioritize and complete multiple tasks effectively
• Critical thinking and problem-solving skills
• Ability to challenge team members in providing exceptional support to both external and internal customers

Benefits

Hubbell Incorporated offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Details can be found on the company's website.

Pay

The salary range for this position is $50,000 - $70,000 annually, depending on experience and qualifications.

Schedule

This role typically works Monday through Friday, with standard business hours. Specific schedule details can be discussed during the interview process.

About Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people, and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient, and efficient energy infrastructure. Founded in 1888, our innovation has made us a leading global manufacturer of high-quality electrical and utility solutions, enabling customers to operate critical infrastructure reliably and efficiently.

Hubbell operates in two segments: Hubbell Utility Solutions (HUS) and Hubbell Electrical Solutions (HES). HUS enables the grid to conduct, communicate, and control energy across utility applications, while HES are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom, and Transportation. Supporting both of our business segments are our corporate and Hubbell Unified Business Solutions teams, which provide consistent processes, tools, and technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States, and around the globe.

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate, and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries and affiliates, is an Equal Opportunity Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.